Terms and conditions

Administration of the purchase and sale at emeyu.com is managed by: Emeyu ApS

CVR-nr: 38593595

Address: Mosehøjvej 32, 2920 Charlottenlund, Denmark

E-mail: sales@emeyu.com

These terms and conditions apply for your purchase of products from Emeyu through emeyu.com.

 

PRODUCT INFORMATION 

The main features of Emeyu’s products are detailed on emeyu.com. If you have any additional questions concerning the information provided, please feel free to contact us at email: sales@emeyu.com

  

PRICES AND PAYMENT

The price of a product is the price quoted at emeyu.com at the time of placing the order. We make reservations for misprints and sold out products. All prices for products at emeyu.com are applicable until changed. All prices are quoted in DKK and are stated inclusive of Danish tax (VAT) and duty, 25%, but exclusive of shipping costs.

You can pay via PAYPAL.

 

ORDER CONFIRMATION

Emeyu sends you an electronic order confirmation, which constitutes acceptance of your offer to purchase. The order confirmation contains your order number, name, address, delivery address, specification of products ordered and the total price including any shipping costs.

 

SHIPPING 

The usual shipping time is between 2 and 6 weekdays from the date of the order confirmation.

The shipping costs for your purchase appear from the order confirmation and the order and will be charged together with your payment for the products purchased.

The shipment is delivered to your home address or a parcel pickup location you choose near you. You will receive the address of the pickup location and the time of pickup at the email that was used on the web shop when ordering.

The price for shipment in Denmark is DKK 60,00 for purchases totalling less than DKK 500,00. For purchases for more than DKK 500,00 delivery is free of charge.

Shipment inside EU (excl. Denmark) is DKK 125,00 for purchases totalling less than DKK 750,00. For purchases for more than DKK 750,00 delivery is free of charge. Shipping outside EU is DKK 200,00 for purchases less than DKK 1.100,00. For purchases for more than DKK 1.100 shipment is free of charge.

 

RETURNS

Since our products are categorized as food you will not be able to return the goods.

  

COMPLAINTS PROCEDURE 

If you have any complaints concerning your purchase, please contact us by email: sales@emeyu.com. You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home. When submitting the complaint, you must state our email address: sales@emeyu.com.

 

DUTY OF INSPECTION AND DEFECTS 

When you receive your order, you must immediately examine the order in order to establish any defects or imperfections. You may complain to Emeyu within two years after receipt of the order, in the case of defects or imperfections. However, you must always remember to make your complaint in reasonable time after having discovered the defect. 

 

PERSONAL DATA

The personal data provided to Emeyu in connection with your purchase at emeyu.com (name, address, telephone number, email etc.) and any other information you may give Emeyu will be treated confidentially and will be used to dispatch your order, for statistical purposes and in connection with other forms of contact with you. Emeyu does not collect information about you from other sources.

The above data and information about the items you bought will be stored for 5 years (Act/borføringsloven §10) . Information will not be passed on or sold to third parties. Any disclosure will always be in accordance with the current privacy legislation.

As a customer you may inspect our registration of data about you. You can object to a registration under the rules of the Act on processing personal data.

 

MARKETING

When you enter your email address in connection with your purchase from Emeyu, Emeyu may use your email address to contact you regarding your order and regarding the marketing of similar products, unless you request us not to. In addition, Emeyu may use your email address to market products and services to you to the extent that you have accepted to receive such

marketing material. You can at any time opt out of receiving the material.

 

COOKIES

When using emeyu.com you agree to that we may use cookies. A cookie is a small data file that we place on your computer to keep track of your visit and to recognize the computer. 

 

COPYRIGHT

All images and text material on emeyu.com is subject to protection under copyright law and may not be used contrary to this. Breach of which would require an injunction as well as claims for all types of compensation.

 

LAW

Purchases of goods on emeyu.com is subject to Danish law. Any dispute should be settled by the Danish Courts.

Emeyu ApS is registrated with the Danish Food Authority (Fødevarestyrelsen).